Account Manager (Gauteng)
2023/11/27
Reference Number
AMJB01
Description
Main function of the Job
Client Relationship Management:
- Review of client business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
- Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
- Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
- Conduct regular interactions with clients
- Renegotiating contracts when required
- Communicate clients offering to Teraco sales team and their value/contribution to Teraco Marketplace through presentations/discussion in Sales meetings
- Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels
- Resolving Account related enquiries and communicating with Internal departments to resolve issues.
Sales:
- Meeting Sales Goals and Targets
- Pipeline management and reporting
Churn prevention:
- Responding to possible churn timeously and taking action to prevent churn
Administration:
- Maintaining CRM with up-to-date client contacts and activity details.
- Maintaining Account plans
Reporting and communication
- Account plan and client contact schedule
- Personal Performance review report
Requirements
Skill Requirements
- Active listening – ability to understand requirements
- Proactive problem solver
- Ability to build effective client relationships through a structured and personable approach
- Ability to identify and understand prospective customers colocation needs
- Excellent written and verbal communication skills.
- Ability to communicate at all levels of the business
- Excellent problem solving and organisational skills.
- Strong Negotiation Skills and ability to close
- Meticulous and analytical
- Ability to work well both independently and as part of a team
Qualifications and Experience
- Minimum Matric Qualification
- Good understanding of networks and Data centre services
- Experience and understanding of RFP process responses
- At least 2 years Account Management experience within the ICT sector
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Gauteng